Labor’s Tony Burke Calls Out Google & Viagogo Over Fake Concert Tickets

Australia’s Shadow Arts Minister, Tony Burke, has publicly criticised ticket reselling website Viagogo and search giant Google over fake concert tickets being advertised and sold online.

In a speech to parliament yesterday (which you can watch below), Burke called out the Swiss-based Viagogo for allegedly allowing ticket scalpers to sell multiple copies of the same ticket online, so that all but one of the purchasers are left with an invalid ticket.

“We do need to find a way of making sure… that when tickets say they’re ‘not transferable’ and ‘not to be resold’, that we acknowledge the site doing the reselling is engaging unlawfully,” he said.

“And when they’re selling something that turns out to not be valid, they’re engaging in theft.”

Burke said that touring company Frontier Touring has told him of a number of Justin Bieber fans who had flown from New Zealand to Australia for the singer’s most recent tour, only to find out that their tickets were invalid.

“Viagogo’s official policy is if you turn up and it turns out to be a fake ticket, they’ll give you your money back. Well that’s not much good if you’ve flown to be at the venue,” he said.

Mr Burke also accused Google (and a number of other search engines) of profiting from ads which direct Australians to fraudulent tickets on Viagogo.

“Can we continue with a situation where the search engines are receiving advertising dollars to continue to promote sites like [Viagogo]?” he said.

“We should find if there’s a way of working with the search engines to get a sensible outcome here, but we cannot allow there to be a continued situation where companies effectively operating in Australia are receiving advertising dollars to direct Australians to purchase stolen and illegal goods. That cannot be a valid commercial arrangement.”

In his speech, Mr Burke also recounted his own recent experience at Bluesfest, when a friend of his daughter couldn’t enter the festival because their family had allegedly purchased fake tickets on Viagogo.

Viagogo was referred to the Australian Competition and Consumer Commission (ACCC) earlier this year by consumer advocacy group CHOICE over “dodgy pricing practices”.

Music Feeds has contacted Viagogo and Google for comment.

UPDATE: In a statement to Music Feeds, a spokesperson from Google says:

“While we do not comment on individual advertisers, we have detailed policies designed to promote a safe and positive experience for our users that apply to the content of AdWords ads. To make sure that ads are safe and appropriate for everyone, all ads go through an approval process using the AdWords advertising policies.

“Users can lodge complaints if they believe an advertiser breaches these policies and all complaints are investigated. Ads that violate our terms and conditions we will be removed.”

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