Offering loyal customers discounted pre-sale tickets to the recently announced Bon Jovi Australian tour as part of their “Thanks” campaign was a sure fire way for Telstra to stay in touch with their customers, but a system failure has apparently resulted in the complete opposite. Fans eager to get their hands on the tickets via the offer were left hanging when the ticketing website crashed this morning.
The sales were to be facilitated through live music website Bang Tango but the site crashed after “experiencing heavy traffic”, according to a post on the Telstra Facebook page. This led to customers being unable to log in and sent them flooding to Telstra’s social networks to vent their frustration, despite the polite message that insisted fans would be kept updated on the situation.
Some of the more colourful tweets from this morning have been embedded below for your pleasure.
As explained by a Telstra spokesperson, those who missed out on tickets can blame those who didn’t read all the T’s & C’s for the offer before heading to the website:
“When we announced our partnership with Bon Jovi, customers were asked to register and receive a unique code which would allow them to buy tickets this morning… What’s happened is that many more customers went to the site than had actually registered for the unique code. That is what caused the problems.”
It’s not known why such a big project was funnelled through the largely untested Bang Tango, given similar campaigns on behalf of Telstra usually go through Ticketek. As of 12:00pm today, Bang Tango has been up and running and tickets are being sold successfully.
LOL at everyone trying to get tickets to Bon Jovi’s shows in Australia. Ticket sales online in Australia are a fucking sham.
— Alvin Ng(@AlvinNg) May 12, 2013
Absolutely stoked. Bon Jovi tickets and Bon Jovi fan club membership. A big F*** You to Bang Tango for messing up so bad. Thanks @bonjovi
— Wickzki (@Wickzki32) May 13, 2013
— adam GOULD (@adsgould) May 13, 2013
Well done @telstra nobody can buy Bon Jovi tickets because your bang tango website crashed. You’d think you could run a server properly
— Hayley (@yelyahhayley) May 13, 2013