The ticketing agent say they share “in the disappointment of festival fans at the cancellation of Soundwave 2016” and that “to ensure fans are not disadvantaged” they have invited customers to “apply for a full refund of their Soundwave 2016 ticket prior to January 31.”
According to Eventopia, the fastest way for ticket holders to receive their refund is to email [email protected] with “their order details, including name and email address that the tickets were purchased under.”
“Refunds will be returned to the original credit card used to purchase. Customers should expect to receive their refund within 21 business days from submitting their request.”
Customers are advised to not submit multiple requests as your refund will be processed based on your most recent request. Submitting multiple requests may result in a delay in the return of your funds.