Splendour Ticketing Chaos As Punters Charged Thousands

As tickets for Byron Bay’s Splendour in the Grass went on sale to the public this morning, punters eagerly purchasing tickets were confronted with bizarre 50 per cent discounted prices and excess credit card fees in the thousands of dollars.

Social media exploded this morning with angry buyers complaining of being charged ticket fees in excess of $1000. About 30 minutes after tickets went on sale, Splendour In The Grass issued a warning on their social media pages for punters not to purchase tickets that were being offered at a 50% discount, as they “will not be valid”. They have said that the thousand dollar charges are only being applied on the “invalid” 50% discounted tickets.

Speculation on Twitter suggests that just before the excess charges started rolling in, the Splendour event details on the Moshtix site were linking to notorious drug site Silk Road. Music Feeds spoke to one ticket buyer who saw the “silk road” link at around 9am this morning, after they claim the site had crashed.

Neither the festival nor Moshtix has confirmed whether the site has been hacked, but Splendour has alerted punters via Facebook that they can lodge a request if they have received an incorrect credit card fee.

Music Feeds has contacted both the festival and Moshtix. More on this as it arises. Moshtix is expected to release a statement shortly.

UPDATE 02/05/14, 11:03am: Moshtix have released a statement addressing the suspected hacking of their website this morning.

UPDATE 02/05/14, 11:42am: Moshtix has confirmed the credit card information of affected ticket buyers has not been compromised.

UPDATE 02/05/14, 12:26pm: Despite the chaos, Splendour tickets have now sold out.

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