In further response to the chaos that erupted on their website over Splendour In The Grass ticket sales this morning, moshtix have released a statement to Music Feeds confirming that the credit card information of punter’s affected by the glitch is not at risk.
“In response to speculation regarding unauthorised / illegal access of personal information during this morning’s Splendour In The Grass on sale, we can confirm that no credit card information has been compromised during the technical issues experienced this morning,” reads the statement.
Punters eagerly purchasing tickets on the site this morning were confronted with bizarre 50 per cent discounted prices and some charged with excess credit card fees in the thousands of dollars. At the time of the glitch, Splendour In The Grass announced via social media that on the “invalid” 50% discounted tickets were affected by the highly inflated extra charges, but some unconfirmed reports have challenged this.
Speculation has abounded that the site may have been “hacked” as just before the excess charges started rolling in, the Splendour event details on the Moshtix site were linking to notorious drug website Silk Road. Music Feeds spoke to one ticket buyer who saw the “silk road” link at around 9am this morning.
Moshtix are currently preparing an official statement which we will bring to you shortly. They have also announced that a all of the affected orders will be cancelled today, and customers will be contacted to allow them to purchase the tickets at the correct prices.
Anyone that is concerned they have been charged the incorrect amounts should contact moshtix at ticketsupport.moshtix.com.au.
UPDATE 02/05/14, 12:26pm: Despite the chaos, Splendour tickets have now sold out.