With The Rolling Stones postponing their Australian tour due to the untimely death of frontman Mick Jagger’s longtime girlfriend, L’Wren Scott, fans with scalped tickets have been warned that they may not get a refund or tickets for rescheduled dates.
Promoter Frontier Touring has advised ticket holders that they can either seek a refund or have tickets honoured when the shows are rescheduled, but punters who picked up their passes via eBay or Gumtree could be left in the lurch.
While Australian law states that consumers have an automatic right to a refund if an event is cancelled, this doesn’t apply to those who bought tickets outside of agencies, with consumer group Choice spokesman Tom Godfrey telling ABC News Online:
“Consumers must be able to show proof of purchase of tickets in order to be eligible for a refund. If you bought your tickets through a third party, such as through eBay or a ticket scalper, this may be difficult to get.”
Tickets for the 14 On Fire tour originally cost between $199 to $580, but were selling online for as much as $3,000 after the majority of shows sold out within minutes of going on sale.
Suzanne Daley of Live Performance Australia told ABC News Online that she always warns people against buying from second-hand ticket providers:
“The shows are postponed at this stage and only the principal purchasers are entitled to replacement tickets or a refund. It’s up to the person the ticket was bought from whether it is passed on. There are no guarantees in this case.”